COLLECTION NOTICE

In accordance with the Liquor Act 1992, we are required to scan your photo identification before you enter the premises after 10pm on EVERYDAY to check if you have been issued with a banning order that applies to this premises.

You may also be prevented from entering if you are subject to a ban initiated by this venue or you are subject to a banning order or venue ban for another venue.

If we do not scan your identification as required by the Liquor Act, then we must not allow you to enter the premises.

The Liquor Act exempts certain persons from having their ID scanned, such as temporary or permanent residents of the regulated premises. The full list of exemptions is outlined in section 173 EH (7) of the Liquor Act.

The personal information we collect when scanning your ID is limited to name, date of birth and photo. It may only be used to:

- identify if you have been issued with a current banning order or licensee ban 
- create a venue ban.

All personal information is stored at the venue and by the approved operator in a way that protects it from unauthorised access, modification or disclosure. Your personal information is automatically and permanently deleted from the ID scanner system 30 days after it is first entered into the system. However, information on banned people will be held in the system for the period of the ban, which may exceed 30 days.

You may request access to the personal information that is held about you. You can contact us or our approved operator to request this information. You will need to provide photo ID before any information can be released. Some exceptions apply.

You can also ask us to correct the personal information that is held about you. We will require satisfactory proof of the inaccuracy before we consider correcting your personal information.

Further information is available in our ID Scanner Privacy Policy which is publically available on our website at www.thegrosvenorthevalley.com or please ask us for a copy.

To make a complaint or raise privacy concerns, contact this venue's privacy officer at JASMINEROBSON@HOTMAIL.COM or our approved operator JASMINROBSON95@GMAIL.COM
 

ID scanner procedures
A collection notice (outlining the venue's Privacy Policy) must be displayed at, or near, any public entrance to the venue in a manner that enables patrons to be alerted to its contents immediately before being required to produce a photo ID.
To ensure patron rights are respected, venue staff must:
alert patrons to the requirement to have their ID scanned
tell patrons about their privacy rights if requested
respond to patron queries about the operation of ID scanners and personal information held by the venue
provide a copy of the privacy policy to patrons if requested
provide contact details for the venue's privacy officer if requested
only accept valid forms of ID as prescribed under the Liquor Act 1992
scan all non-exempt patron's ID prior to them entering the venue during regulated hours
provide patrons with the venue and approved operator contact details if they want to make a privacy related complaint.

Personal information is securely stored at the venue and by the approved operator. The information collected is used strictly to identify if a patron has been issued with a current banning order or licensee ban.
Scanned personal information is automatically and permanently deleted from the ID scanner system 30 days after it is first entered into the system. However, information on banned people will be held in the system for the period of the ban, which may exceed 30 days.

Contact details

Privacy Officer
Name: Jasmine Robson
Phone: 0415815731
Email: jasminerobson@hotmail.com

Address: 206 Wickham Street, Fortitude Valley, QLD, 4006
Phone: 0415815731
Email: jasminerobson@hotmail.com
Approved Operator - JASMIN ROBSON

Use and access to ID scanners
We use the Government Approved ID Scanners at The Grosvenor supplied by QIKID.

Information is NOT re accessed, unless PATRON has been removed from the venue or upon QPS request. Then we will make sure patrons details have 100% been recorded correctly & a BAN will be requested by LICENSED SECURITY CONTROLLER.
Only APPROVED MANAGER can access the Patrons Details & confirm a Patron Ban as requested by a LICENSED SECURITY CONTROLLER.

If you detect a BREACH of these Privacy measures, contact Jasmine Robson 0415815731 or jasminerobson@hotmail.com